Courage In Progress Privacy Policy

Last updated 01 December 2020 

Thank you for choosing to be part of our community at Courage in Progress ("company", "we", "us", "our",”CIP”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at:

When you use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our  and our services.

This privacy policy applies to all information collected through our assets and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Sites").

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.



1.1. Personal information you disclose to us

In Short:  We only collect personal information that you provide to us such as email and password. 

  • We collect personal information that you voluntarily provide to us when registering with our products and services, when participating in activities in the Application or otherwise contacting us.

  • The personal information that we collect depends on the context of your interactions with us and the choices you make and the products and features you use. The personal information we collect may include the following:

  • Name and Contact Data.  We only collect your email address. 

  • Credentials.  We collect passwords and similar security information used for authentication and account access.

  • All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

1.2.    Information automatically collected

In Short:  Some information, such as IP address and/or browser and device characteristics, is collected automatically when you visit our Website.

  • We automatically collect certain information when you use the Application. This information does not reveal your specific identity (like your name or contact information) but may include the duration of video call, to which other user this was and the date. This information is primarily needed to maintain the security and operation of our Application and for our internal analytics and reporting purposes.

  • During the use of video calls within the Application, Courage in Progress in no form has access to, records, observes or stores any of the content shared within the video call. This is strictly between the two End-Users.

1.3.    Information collected from other sources: 

  • We do not collect information from other sources, such as social media or marketing partners.   

  • We do not collect any analytics from third party providers within the Application. 


In Short:  We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

2.1.    Vendors, Consultants and Other Third-Party Service Providers.

  • We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: data analysis, email delivery, hosting services, customer service and marketing efforts. This information may be used to, among other things, analyze and track data and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

2.2.    Business Partners.

  • We may share your information with our business partners to offer you certain products, services or promotions.

  • Your data is handled with care and employees are restricted for those who shouldn't have access to information they don't need, or data that's potentially sensitive and confidential.

2.3.    Third Party Destinations.

  • If we provide links or pointers to other websites or destinations, you should not infer or assume that CIP operates, controls, or is otherwise connected with these other websites or destinations. When you click on a link within the Services, we will not warn you that you have left the Services and are subject to the terms of use (including privacy policies) of another website or destination. In some cases, it may be less obvious than others that you have left the Services and reached another website or destination. Please be careful to read the terms of use and privacy policy of any other website or destination before you provide any confidential information or engage in any transactions. You should not rely on these Terms to govern your use of another website or destination. CIP is not responsible for the content or practices of any website or destination other than the CIP Site, even if it links to the CIP Site and even if the website or destination is operated by a company affiliated or otherwise connected with CIP. By using the Services, you acknowledge and agree that CIP is not responsible or liable to you for any content or other materials hosted and served from any website or destination other than the other Site.


In Short:  We may use cookies and other tracking technologies to collect and store your information on our website. 


  • This clause applies whenever you visit a website on the  domain, unless expressly stated otherwise (collectively, the “Websites” and each a “Website”). Other than the Websites, this clause does not apply to any of our services, applications, products and content, which are each subject to their own, separate, notices. 

  • Our website will track information analytics (such as traffic, frequency of visits) - there is a separate notice for this upon entering of website. See link for more details 

  • These cookies can be accepted or declined upon accessing of the website via the Cookie banner. 

  • We will use cookies to allow for authentication of access and to keep the End User logged in within the Application but this will not be shared with other apps or parties. 

For more information about cookies and how to reject or uninstall them please see



In Short:  We do not use social media logins to access our Application. 



In Short:  We may transfer, store, and process your information in countries other than your own.

  • Our servers are located in London, United Kingdom.  If you are accessing our Application from outside the EEA, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see "WILL YOUR INFORMATION BE SHARED WITH ANYONE?" above), in and other countries. We will take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.


In Short:  We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

  • We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the duration of your account is active. 

  • When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.


In Short:  We aim to protect your personal information through a system of organisational and technical security measures such as secured database & server, and password encryption. 



In Short: We will not collect information from minors. You must be 18 years or older to register and use our Application. 



In Short:  In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

  • In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the rights:

    • (i) to request access and obtain a copy of your personal information;

    • (ii) to request rectification or erasure;

    • (iii) to restrict the processing of your personal information;

    • (iv) if applicable, to data portability.

    • In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided above. We will consider and act upon any request in accordance with applicable data protection laws.

  • If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

  • If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here:

9.1.    Right to rectification  

  • If you find your data to be inaccurate or incomplete, you have the right to change it or have it be changed.

  • You can do so yourself within the ‘User Settings’ and ‘Account information’ section of the Application.  

9.2.    Right to termination 

  • You have the right to close or terminate your account at your own determination. 

  • You can do so yourself within the ‘User Settings’ and ‘Account information’ section of the Application.  

9.3.    Right to be informed of a breach 

  • If we are victim to a security incident in which information may have been accessed, collected, used or disclosed without authorization, we will notify the relevant data protection authorities within 72 hours. We may also notify impacted individuals of the security incident depending on the circumstances.


In Short: We may update this policy from time to time - the updated version will be indicated by a ‘Revised’ date and will be effective as soon as it is accessible. 

  • If we make significant changes to the policy we will post a prominent notice  or by directly sending you a notification.